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Outlinev0.2.3 · updated 2026-10-23

Attendee chat

Direct messages between attendees, and with exhibitor stands.

What it is

Realtime one-to-one conversations, with typing indicators, read state and unread badges.

When to use it

The follow-up conversation that otherwise happens on LinkedIn a week later.

Step by step

  1. 1

    Turn it onNetworking → Attendee Chat

    Choose who can start a conversation with whom.

  2. 2

    Decide whether a first message needs acceptingNetworking → Attendee Chat

    On, reaching out works like an invitation with a note: the message arrives as a request and nothing more can be sent until it is answered. Off, anyone can message anyone straight away. On is the right default for any directory big enough that its members do not all know each other.

  3. 3

    Know what the recipient can do

    Three answers to a request: Connect (reply, and add each other to their connections list), Reply only (talk without connecting), or Decline — declining is final, and the same person re-sending lands on the same declined conversation. Either side can archive a chat out of their own inbox; the other side never sees that, and a new message brings it back.

  4. 4

    Know how blocking works

    Either person can block a conversation, from the request or from the ⋯ menu. It stays blocked while either person's block stands. Each person can lift only their own block: the blocker sees Unblock on the conversation, and every conversation they blocked is listed under Blocked at the bottom of their chat list. The blocked person sees *This conversation is blocked* and can block back, so the other side unblocking does not reopen it for them. Unblocking puts the conversation back as it was — an unanswered request is a request again.

  5. 5

    Connected people can see each other's profile

    In a conversation between two connected attendees, Connected · View profile opens the other person's profile: name, photo, title and company, plus whichever of email, phone, website, bio and ticket type the event's business card shares (Networking → Business Card). With business cards off, only title and company show. People who are not connected see none of it. The People screen's *Your connections* rows also have a chat button.

  6. 6

    Check attendees can find their inboxEvent App → App Customization → Profile Page → My chat

    Turning chat on adds a “My chat” row, with an unread count, to the Me screen. Leave it on, or point a quick action at the Chat screen — otherwise the only way into a conversation is the message someone else already sent.

When it goes wrong

Every one of these has happened to someone. Symptom first, because that is what you will have.

Networking is not on the bar of appsgotcha

What you see: The steps say Networking → and there is no Networking icon to click.
Why: It is an add-on, and add-ons are not on the bar of apps until you add them, or until you have opened them often enough that the bar adds them by itself — so an event that does none of this is not carrying three icons for it.
Fix: Click Apps at the end of the bar of apps on the left and click Networking; click Add beside it to keep it on your bar. It is a per-person view preference, not a setting for the event.

Messages or read ticks are delayedgotcha

What you see: An attendee sees a reply late, or a sent message has not been marked read.
Why: A weak connection can interrupt live updates. An open conversation checks for updates every few seconds while reconnecting; background tabs update less often. Read ticks mean the other person has the conversation visible, not just that the message was sent.
Fix: Bring the conversation back to the foreground and check the device has internet access. If a message shows Retry after a failed send, use Retry on that message. If delays persist on a stable connection, report the event, approximate time and devices to support.

Chat on with nobody watchingwarning

What you see: Attendees report an unwanted message.
Why: Chat is direct and realtime; there is no queue to review before delivery.
Fix: Decide who owns reports before you turn it on, and say in your code of conduct where they go.

“I can’t message this person”gotcha

What you see: An attendee says someone in the directory has no Message button, or that opening a chat is refused.
Why: That person turned off “Let attendees message me” in Me → Privacy. It is their choice and it overrides everything, including an existing connection.
Fix: Nothing to fix — explain it. The only person who can change it is them.

“I can’t unblock them”gotcha

What you see: An attendee wants to reopen a blocked conversation and there is no Unblock button, or unblocking leaves it blocked.
Why: Only the person who blocked can lift that block, and a conversation stays blocked while the OTHER person's block also stands. Conversations blocked before blockers were recorded (before 30 September 2026) cannot be unblocked by either side.
Fix: The blocker unblocks from the conversation or from Blocked at the bottom of their chat list. If the other side blocked too, only they can lift theirs. For an old block, contact support.

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exhibitor profilescontact scanattendee profile