Registration emails
The messages registration sends, and what is in them.
What it is
The three emails registration sends — Confirmation (it carries the pass), Pending approval and Cancellation — listed with when each is sent, an on/off switch, and when it last changed.
When to use it
This email is the pass. If it is unclear or lands in spam, the queue at the door is the consequence.
Step by step
- 1
Choose the address email comes fromRegistration → Event Registration Setting → Emails → Sent from
Pick one of your team's senders, or leave it on the default. It saves straight away and applies to every email this event sends — these emails, sign-in links and codes, and meeting notifications. You choose between senders; you cannot add one here. A sender is an address that has been verified to send, set up once for your whole team by NookPass support — ask them to add yours. If your team has none yet, the box says which address is being used instead. Sender name, reply-to and BCC for one particular email are still set on that email's own page.
- 2
Turn an email on or offRegistration → Event Registration Setting → Emails
Use the Automatic send switch on the email's row. It saves straight away. Turning off Confirmation asks first: while it is off, nobody who registers or is approved gets their pass by email, and turning it back on does not send the ones that were missed. Pending approval is only ever sent when approval is manual.
- 3
Change what it saysRegistration → Event Registration Setting → Emails → the email's name
Each email opens on its own page. The subject is at the top, above the email; click any part of the email to edit it. To reorder, drag the grip that appears to the left of a section up or down — a line shows where it will land — or drag its row in the Sections list. Click Change next to From to open the sender name, reply-to and BCC right under it. Save changes when you are done, or Discard to go back. Reset to default puts the platform's wording back. A label above the email, and the Template column on the list, says which template it is sent from: Standard is the sections you edit here; Custom is one complete HTML email set up by a system admin, sent exactly as written, so the sections and the style panel do not affect it.
- 4
Rework a section with AI or in HTMLClick a section → Edit or AI
Opens the section full screen: a chat on the left, the section on the right as it will look in the email, with sample details in the merge fields and a Desktop / Mobile switch. Describe a change and each answer becomes a version you can restore. To change one part, click Select, click that part of the email, then say what should change about it; Esc cancels selecting. Code shows the HTML, and Insert field adds a merge field such as {{first_name}}. Nothing changes in the email until you press Save there, and then Save changes on the page.
- 5
Send yourself one
Use Send test on the email's page and read it on a phone before the campaign starts. It sends the saved version, so save first.