Your inbox
Attendees messaging your stand, in real time, and what happens when nobody is watching it.
What it is
Every conversation an attendee has started with your stand, newest first, with unread counts.
When to use it
An attendee messaging your stand is the warmest lead you will get all week. The reply speed is the whole value.
Before you start
- Your portal invite accepted — you sign in by magic link, there is no password.
Try it — this is a sandbox, nothing here is real
A message arrives while the stand is busy. Two ways that goes.
One unread, eleven minutes old.
Unread
Saved to leads
The conversation goes with the contact — your follow-up already knows what they asked.
Rae has left the hall
No auto-reply was set, so the message read as an unstaffed stand.
Click a control above. One of them is the mistake people actually make — take it on purpose.
Step by step
- 1
Open the inboxPortal → Inbox
Unread conversations are at the top with a badge.
- 2
Reply
Messages are delivered instantly and the attendee sees your typing indicator.
- 3
Set your availabilityPortal → Chat settings
Say when the stand is staffed, and set an auto-reply for when it is not.
Tip. An honest 'we are back at 09:00' beats silence.
- 4
Keep the good ones
Save a conversation to your leads so it leaves with you.
When it goes wrong
Every one of these has happened to someone. Symptom first, because that is what you will have.
Messages left unanswered during the rushwarning